General terms and conditions

The website www.disave.si is operated by the company AMOUR Parfums, Tomas Pocak s.p. The company is registered in the Business Register of Slovenia as of 02.11.2022.

The general terms and conditions of business and use of the website www.disave.si (hereinafter: disave.si) are composed in accordance with the Consumer Protection Act and other prescribed legislation for online sales and such a mode of operation. The terms address the operation of disave.si and the business relationship between AMOUR Parfums, Tomas Pocak, s.p., registered users (hereinafter: users) and buyers of goods or services (hereinafter: buyers).

1. General about disave.si

disave.si is a website where online sales of laundry perfumes, laundry care products, and home fragrances are conducted.

2. Offer and origin

The offer available on the website may change daily due to the nature of the business. The prices of individual goods are regular and promotional prices or discounted prices.

AMOUR Parfums, Tomas Pocak, s.p is responsible for the quality of the goods or the execution of the service. AMOUR Parfums, Tomas Pocak, s.p is also responsible for any complaints or consequences that may arise when the user utilizes the goods or services. The company AMOUR Parfums, Tomas Pocak, s.p is fully responsible for the execution of services or the sale of goods and any related complaints.

Photographs, images, or recordings published in the offers are the property of AMOUR Parfums, Tomas Pocak, s.p or its suppliers, business partners. Product images are symbolic.

ORIGIN OF PRODUCTS

In our online store, we offer products of the Italian brand Essentia Nature — laundry perfumes, detergents and softeners, fragrant sprays, home fragrances, and scented cards. All products are manufactured in Italy.

The manufacturer's years of experience guarantee the quality and durability of the fragrances, and we also supplement the offer several times a year due to new products on the market.

3. User registration process on disave.si

Users can place an order as a guest or as a registered user.

In order for the user to track their order history, status of open orders, and repeat past orders on the website disave.si, they must register. The user provides their data, email address, delivery address, and other information. The assigned username represents the user's email address. The user creates a password upon registration. Registration enables the user to make purchases. The user can subscribe to the electronic newsletter service, which they can later change in their profile.

The buyer can register on the page https://disave.si/account/register or during the purchase itself.

4. Purchase and Invoice

AMOUR Parfums, Tomas Pocak, s.p acts as a company that offers goods or services via the internet. The buyer pays the amount to the company AMOUR Parfums, Tomas Pocak, s.p along with the goods or services and also receives an invoice. The company operates within the European Union. We ship products within Slovenia.

ORDER PROCESS

Ordering takes place online 24 hours a day, every day of the year. The buyer selects and orders products available in the online store, categorized accordingly. The buyer reviews their selection of products on the Cart page, where the total order value is displayed.

Delivery and discounts are calculated at checkout.

The discount code is entered at checkout if the provider is running such promotions at the time of placing the order. When the buyer is satisfied with their selection, they click the Checkout button to proceed to the page where they enter the necessary delivery address details, email or phone number (mandatory for notification), and at this stage, they can already enter the Discount Code. Once the user enters all these details, they click the Next to Delivery button, where the delivery cost is calculated. After the user selects the delivery method, they click the Next to Payment button, where they choose the payment method and Billing Address.

After entering and selecting all necessary details for a successful order submission, the buyer verifies all the information. The order is submitted by clicking the Pay Now button. In the case that the buyer selects PayPal payment, an additional window opens for the buyer to log into their PayPal account and confirm the payment. This completes the purchase.

After placing the order, the buyer receives a notification via email (if they entered their email address when placing the order) that the order has been accepted into the queue. It lists the products and quantities selected by the buyer, and the total order is valued with amounts and any additional order costs (delivery, etc.). The buyer has the right to cancel the order up to the dispatch of the goods (the order must be canceled via email to the address info@disave.si). It is mandatory to include the order number. The email address from which you cancel the order must match the email address used for purchase confirmation. If the buyer does not cancel the order, it proceeds to further processing. The provider may call the buyer on their contact phone number to verify the details or ensure the accuracy of delivery. Upon dispatch of the order, the provider completes the order and notifies the buyer. Details about the distance contract are always available on the server www.disave.si, which the customer accesses with a username and password. Prices are valid at the moment of order placement and do not have a predetermined validity.

SALE AGREEMENT

The sale agreement between the company AMOUR Parfums, Tomas Pocak, s.p and the buyer is concluded in the online store www.disave.si at the moment when AMOUR Parfums, Tomas Pocak, s.p sends the buyer the first email regarding the status of their order (order receipt notification).

From that moment on, all prices and other conditions are determined and apply to the company AMOUR Parfums, Tomas Pocak, s.p and the buyer. The buyer is the person with the details as stated at the time of order placement. Subsequent changes to the buyer's details are not possible.

The purchase agreement (first electronic message regarding the submission and status of the order) is stored in electronic form on the server of the company AMOUR Parfums, Tomas Pocak, s.p.

INVOICE

Each package also contains a physical invoice.

5. Payment methods

Purchasing through disave.si is safe, simple, and convenient. The buyer must ensure that their information is correct and true, regardless of the payment method.

WE OFFER THE FOLLOWING PAYMENT METHODS:

Bank transfer (upon proforma invoice)

When placing an order with the payment method, select Bank transfer. After placing the order, you will receive all the necessary payment details at your email address. In this case, we will ship the package only the next day after we receive your funds in our TRR account. You can expedite the shipping by sending us proof of your payment to the email address info@disave.si (Subject: Order #0000 — enter the order number). In the case of payment received by 12h, we will dispatch the package on the same day.

Payment via PayPal

When placing an order, select PayPal and confirm by clicking on Pay with PayPal. A new window will appear where you log in to your PayPal account and complete the payment.

Payment by credit card (Mastercard, Visa, American Express)

For the payment method, select Credit card. Enter the details and click the Pay now button. Secure payment through our online store is provided by the global payment processor Stripe.

Cash on delivery (valid only for Slovenia)

You will pay the delivery person for the package upon receipt of the shipment. There is an additional fee of 1.20 € for cash on delivery.

PAYMENT TERMS

• for payment by credit card and PayPal – immediately upon placing the order
• via UPN order – within 7 working days
• for cash on delivery – upon delivery before receiving the shipment

The above payment methods apply to all offers unless otherwise stated in the offer itself.

We reserve the right to arbitrarily limit the payment methods to only one or any combination of payment methods for certain offers. Such a change will be clearly stated in the offer itself.

Orders are stored in electronic form on the server and are accessible to the customer at any time in their user profile (My account). The company operates within the EU. We ship products within Slovenia.

6. Price of the offer

The prices of all offers for goods or services are predetermined. Prices include VAT, which is calculated at checkout. Prices apply to all customers but only during the duration of the individual offer and in the case of payments specified in these terms and only on the website disave.si.

Prices are valid until the moment of delivery of the product. We reserve the right to change them.

Prices are rounded to two decimal places (1 cent).

The distance contract between the provider and the customer is concluded at the moment the provider confirms the order (the customer receives an electronic message about the status Order confirmed). From that moment, all prices and other conditions are determined and apply to both the provider and the customer.

By paying in advance, the customer accepts the general terms and conditions.

7. Security of purchases with credit cards

The provider ensures all necessary technological and organizational solutions for complete purchase security. Purchase security is also ensured by complying with all applicable legal obligations and recommendations of the Slovenian and international consumer associations. Secure authorizations and transactions with payment cards are carried out in real time with immediate verification of data with banks. Card data is not stored on the server.

8. Protection of personal data

When registering or purchasing, the customer allows AMOUR Parfums, Tomas Pocak, s.p to collect, process, and store the provided personal data in accordance with the Personal Data Protection Act.

AMOUR Parfums, Tomas Pocak, s.p is committed to carefully protecting user data in accordance with the law.

Data is collected based on the individual's personal consent and for an indefinite period or, if the Personal Data Protection Act provides otherwise, for the period it specifies.

Personal data is collected for the purpose of uninterrupted execution of orders or offers, communication with the customer, statistical analysis aimed at improving the operation of websites and services, and, if the customer so decides, for sending notifications, news, and offers (via SMS messages, email, written to the address).

In this context, the following data is collected: IP address, personal name, address of permanent or temporary residence, date of birth, gender, phone number, email address, time and date of registration, and archive of communication with the online store. If it concerns a gift voucher, the name and surname of the recipient and their address are also collected.

AMOUR Parfums, Tomas Pocak, s.p respects the privacy of users of the website disave.si and is committed to carefully protecting the obtained personal data and will not disclose it to third parties without consent or use it otherwise than exclusively for the above-mentioned purposes, except in cases where such data is requested by a competent state authority that has a legal basis for this and in cases where there is a suspicion of abuse in the business by the user of the website. AMOUR Parfums, Tomas Pocak, s.p may only share data with a contracted data processor.

Entering personal data and payment information is done through a secure online form, protected by the same or similar encryption mechanisms used by banks and other trusted institutions.

The user is also responsible for protecting personal data by ensuring the security of their username and password and appropriate software (antivirus) protection of their computer.

The collection of personal data is registered on the website of the Information Commissioner (www.ip-rs.si).

9. Communication with users

Communication with users of disave.si takes place through the website and via emails, thus through means of remote communication, in exceptional cases also by phone or by mail. Communication with users also takes place through social networks on which a profile is registered.

The user learns about a specific offer on the website www.disave.si, through advertising messages in printed, electronic, online media, radio or television media.

The offer on the website will be composed in such a way that it will be clear and evident from its message that it is an offer of goods or services with specific discounts, promotions, or benefits and the conditions under which a specific offer can be obtained.

Users can subscribe to receive electronic notifications and can easily unsubscribe from them. Notifications include information about current or future offers, promotions from disave.si, and other advertising messages from disave.si or its partners. It is considered necessary to have personal consent to receive notifications, and it is not possible if the user does not indicate this during registration or does not sign up in another way.

10. Basic information for users

The website disave.si contains information about the company that operates the website. This information includes the name and registered office of the company, contacts, and other necessary information, at least those required by law.

Users will also find information about goods or services, delivery conditions, validity of offers, and other information.

Users who have any questions regarding the offer can ask these questions via the website, via email or contact form, or through social media. disave.si may also publish these questions along with the answers. If automatic publication occurs, disave.si reserves the right to delete text that is offensive, illegal, immoral, or criminal.

Questions and other texts express the opinion of their author, and disave.si disclaims responsibility.

11. Disclaimer

The website disave.si operates in a manner of catalog sales of goods and services. Despite efforts for maximum accuracy and timeliness of the offer, it may happen that data about goods and services and prices change so quickly that we cannot correct them, and they still remain unchanged on the website. In the case of an order for such goods or services, the company will inform the buyer of the changes and cancel the purchase, or allow them to cancel the order or agree on some other option.

We reserve the right to typographical errors and errors that may arise from unintentional malfunctioning of the information-technical system of the website.

The company is not responsible for the accuracy of the data entered by the buyer.

12. Delivery

Delivery of the order takes from 1 to 4 working days – there is no delivery on weekends and holidays. The order is usually shipped the same day if it was placed (and paid) by 12:00 on the same day.

The provider will deliver the goods or services within the agreed timeframe. Shipments within Slovenia are delivered by Pošta Slovenije. The shipping cost for Slovenia is set at 3.90 € (it is uniform for all of Slovenia and final for cash on delivery payers). Delivery for purchases equal to or greater than 40.00 € is free of charge (valid in the territory of Slovenia). The value of the purchase is considered to be the value of the shopping cart without the shipping cost. Our partner delivers packages in the morning hours to the address entered when placing the order. Since the delivery service delivers shipments in the morning hours, you can also choose delivery to any other name or address. If you are not at the expected location (company, office, etc.) at the time of delivery, the deliverer will leave a message with instructions for later pickup. If the buyer does not receive the goods within a few days of shipping, they must immediately notify the provider. In this case, the provider will determine the causes and inform the buyer. Ordered goods are delivered in the territory of the Republic of Slovenia.

DAMAGE DURING DELIVERY

The buyer should check the contents of the shipment upon receipt. In case of damage, the buyer should notify the company AMOUR Parfums, Tomas Pocak, s.p via email at the address info@disave.si. The customer must attach pictures of the damaged goods. After the initial contact, the customer returns the entire shipment (package, protective packaging, products) to the company at the address AMOUR Parfums, Tomas Pocak s.p, Ledavsko naselje 16, 9000 Murska Sobota, which will provide a replacement shipment.

13. The consumer's right of withdrawal from the contract

It is considered that the purchase is made through a Distance Contract. The language in which the contract is concluded is Slovenian.

DESCRIPTION OF THE RIGHT OF WITHDRAWAL FROM THE CONTRACT:

The customer can request (in writing, by email, by phone, or in person) the distance contract and can receive it by mail at their address, in electronic form via email, or pick it up in person at the company's headquarters.

The customer has the right to inform the company within fourteen (14) days of placing the order that they withdraw from the order, without having to state the reason for their decision. If the customer has already received the goods, they have the right to inform the company in writing within fourteen (14) days of receipt that they wish to return the goods. If the customer has already paid for the goods, the company must refund the paid purchase price immediately or at the latest within fourteen (14) days after receiving the withdrawal notice. The provider may withhold the refund of received payments until the returned goods are received or until the customer provides proof that the goods have been sent back, unless the company offers to pick up the returned goods themselves.

In the case of withdrawal from the contract, AMOUR Parfums, Tomas Pocak, s.p will refund all received payments immediately or at the latest within fourteen (14) days after receiving the notice of withdrawal from the contract. The customer may inspect and test the items to the extent necessary to determine their actual condition. The customer is responsible for any reduction in the value of the goods if the reduction is a result of actions that are not necessary to ascertain the nature, characteristics, and functioning of the goods. The customer bears the costs of returning the goods in connection with the withdrawal from the contract.

We also exchange goods in case we sent you the wrong product due to our mistake. We will refund the entire amount of the purchase price (including shipping costs) immediately after receiving the returned goods.

The form for the customer's withdrawal from the contract can be found HERE.

14. Material defect

The customer can assert their rights due to a material defect if they notify the seller (AMOUR Parfums, Tomas Pocak s.p) of the defect within two months from the day the defect was discovered. The customer must describe the defect in detail in the defect notice and allow the seller to inspect the item. The seller is not liable for material defects in the goods that appear after two (2) years from the delivery of the item. It is considered that a defect in the item existed at the time of delivery if it appears within six months from delivery.

A defect is material:

• if the item does not have the properties necessary for its normal use or for sale
• if the item does not have the properties necessary for the particular use for which the buyer is purchasing it, which was known to the seller or should have been known to the seller
• if the item does not have the properties and qualities that were expressly or tacitly agreed upon or prescribed
• if the seller delivered an item that does not match the sample or model, unless the sample or model was shown only for informational purposes

The suitability of the goods for normal use is assessed in relation to the usual goods of the same type and taking into account any statements made by the seller about the characteristics of the goods, made by the seller or manufacturer, particularly in advertising, product presentation or statements on the goods themselves.

The buyer who has properly notified the seller of the defect has the right to demand from the seller that:

• correct the defect in the goods or
• refund part of the paid amount in proportion to the defect or
• replace the defective goods with new flawless goods or
• refund the paid amount.

If the existence of a defect in the goods or irregularity in the provided service is not disputed, the company AMOUR Parfums, Tomas Pocak s.p will comply with the buyer's request for asserting a material defect as soon as possible, but no later than within eight (8) days. If the existence of a defect in the goods or irregularity in the provided service is disputed, the company will respond in writing to the buyer's request no later than within eight (8) days.

Return the goods to our address:

AMOUR Parfums, Tomas Pocak s.p
Ledavsko naselje 16
9000 Murska Sobota

The form for asserting a material defect can be found HERE. Fill out the form and return it by email to info@disave.si or printed to our address: AMOUR Parfums, Tomas Pocak s.p, Ledavsko naselje 16, 9000 Murska Sobota.

The right to a refund in case of material defects is governed by the provisions of the Consumer Protection Act.

15. Complaint and dispute resolution

The company AMOUR Parfums, Tomas Pocak, s.p will strive to resolve any ambiguity, comment, or complaint as quickly as possible, while respecting the law (Consumer Protection Act) and making every effort to reach an agreement.

Comments and complaints can be submitted in several ways:

• in writing to the address AMOUR Parfums, Tomas Pocak s.p, Ledavsko naselje 16, 9000 Murska Sobota, Slovenia
• in writing to the email address info@disave.si

The handling process is confidential. If an agreement cannot be reached, the competent court for disputes is the district court in Murska Sobota.

The company AMOUR Parfums, Tomas Pocak, s.p will confirm within five working days that it has received the complaint, inform the customer how long it will take to process it, and keep them informed about the progress of the process. The provider strives to resolve any disputes amicably to the best of its ability.

In accordance with legal regulations, we do not recognize any out-of-court consumer dispute resolution provider as competent for resolving a consumer dispute that the consumer may initiate under the Out-of-Court Consumer Dispute Resolution Act. AMOUR Parfums, Tomas Pocak s.p, which as a provider of goods and services enables online shopping in Slovenia, publishes an electronic link to the platform for online resolution of consumer disputes (SRPS) on its website. The platform is available to consumers at the link HERE.

The stated regulation is based on the Consumer Dispute Resolution Act, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online consumer dispute resolution and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.

We wish you a pleasant shopping experience!

Last change of the general terms: 01.09.2026